@ robert – BPS Pro has built in troubleshooting tools and capabilities. You should never need to either deactivate or uninstall BPS Pro to do troubleshooting. Deactivating the BPS Pro plugin means you have turned off all of the BPS Pro built in troubleshooting tools and capabilities. See the BPS Pro troubleshooting link below for troubleshooting steps.
http://forum.ait-pro.com/forums/topic/read-me-first-pro/#bps-pro-general-troubleshooting