Hi,
I received an email earlier because “A User Account Has Been Locked”. This is regarding a secondary user account; not the Super Admin, so I’m still able to log in. A colleague in Mexico is trying to access the site via a secondary admin account.
The direction in the email is “To take further action go to the BPS Pro Login Security page.” I was expecting to see the locked out user on the Login Security page in BPS Pro, however I do not see it there. I thought that if I saw the user locked out there, I could simple unlock it, but I cannot.
The message that my colleague is seeing, is: “ERROR: The password you entered for the username xxxxxxxxxx is incorrect.”
It’s not incorrect though; and I and another colleague of mine can successfully log in to the site using the same username, password, captcha combination my colleague in Mexico is using.
-
This reply was modified 20 hours, 51 minutes ago by
AITpro Admin.
