Use the troubleshooting steps in the link below to confirm or eliminate BPS Pro as the cause of the issue/problem. BPS Pro has built-in troubleshooting capability and should not be deactivated for troubleshooting. Deactivating BPS Pro removes the built-in troubleshooting tools/capabilities. You can turn all BPS Pro security features On or Off for troubleshooting to isolate exactly where an issue/problem is occurring or to eliminate BPS Pro as the cause of the issue/problem.
http://forum.ait-pro.com/forums/topic/read-me-first-pro/#bps-pro-general-troubleshooting
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